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Returns

Please note many items at CamLockDirect are bulky and incur considerable shipping cost. If you have any questions before placing your order please call us to have your questions answered. We want to make sure you receive the correct product for your requirements and want CamlockDirect to be your first choice for any future needs. If an item is marked "Free Shipping" then regardless of bulk and weight you will incur no shipping charge when shipped to one of the 48 contiguous states!

If you have a problem with your order the first step is to call us. We may be able to help you resolve your issue and if not we can email you a RGA letter. The RGA letter must be enclosed in the return box; no returns will be accepted without a RGA letter. Request for an RGA letter must be made within 30 days of receipt of goods or sale becomes final.

Returns are subject to return shipping cost as well as a 15% restocking fee. Note that on many outgoing "free shipping" shipments we have absorbed the original shipping costs. Returns are expensive and time consuming for all involved so please make use of our website or staff to select the correct parts before ordering. If an order includes separate S&H charges they are not refundable. Returned items must be in new and resalable condition.

Due to their nature custom orders and special order products are not returnable. If you have a problem with a custom order call us and we may have suggestions to help make the item work for you. There are no returns on 3 inch NH products or international orders.

General

Prices are subject to change without notice. We try to be as accurate as possible but cannot be held responsible for errors of omission or typographical errors. We reserve the right to cancel an order for a mispriced item. Special sales, promotions and coupon codes may also change/terminate without notice and are not retroactive.

Please read the product description page carefully for details on hose construction materials, warranty, test pressures, etc. Please pay special attention to the standard coupling and thread types specified or selected for that hose, adapter, valve or other product. The most common causes of returns are either the wrong thread or the wrong diameter size was selected.